Hi, I’m Bing Bai

I am an Assistant Professor of Operations Management at Desautels Faculty of Management, McGill University.
My research focuses on data-driven problems in the digitization of online platforms. I implement field experiments, and use structural models, causal inference and machine learning to study human behaviors and the human-algorithm connections on platforms.

Research Interests

Online Platforms, Human-algorithm Connection

Education

  • Ph.D. in Supply Chain, Operations, and Technology

    Washington University in St. Louis, 2017–2023 (Advisor: Dennis J. Zhang, Fuqiang Zhang)

  • B.S. in Mathematics and Physics

    • Tsinghua University, 2013–2017

Research

Link to SSRN, Google Scholar

Papers

1. “ The Value of Logistic Flexibility in E-commerce ,” with Tat Y. Chan, Dennis J. Zhang, Fuqiang Zhang and Industry Collaborators, Management Science (forthcoming).

  • Honorable Mention, CBOM Junior Scholar Paper Competition, 2023

2. “ The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments ,” with Hengchen Dai, Dennis J. Zhang, Fuqiang Zhang and Industry Collaborator, Manufacturing & Service Operations Management (2022).

  • Second Place, CSAMSE Best Paper Award Competition, 2021
  • Third Place, Wharton People Analytics White Paper Competition, 2021
  • Finalist, AOM Managerial and Organizational Cognition Division (MOC) Best Student-led Paper, 2021
  • One of the best accepted papers, Academy of Management Annual Meeting program, 2021
  • MSOM SCM SIG Conference, 2021
  • Finalist, CBOM Junior Scholar Paper Competition, 2020

3. “ The Impact of Ridesharing Platforms on Healthcare Access ,” with Nick Clyde and Dennis J. Zhang, major revision in Management Science .

4. “ Designing AI-Human Supervision to Improve Worker Performance: A Field Experiment in Service Operations ,” with Xueming Luo, Zheng Fang and He Peng, Submitted.

Talks

  • Designing AI-Human Supervision to Improve Worker Performance: A Field Experiment in Service Operations.
    • W. P. Carey School of Business, Arizona State University, Tempe, AZ (2025); Fox School of Business, Temple University, Philadelphia, PA (2025); MSOM Conference, London, United Kingdom (2025)
  • The Impact of Ridesharing Platforms on Healthcare Access.
    • Business School, Hong Kong University of Science and Technology, Hong Kong, China (2025); CUHK Business School, The Chinese University of Hong Kong, Hong Kong, China (2025)
  • The Value of Logistic Flexibility in E-commerce.
    • INFORMS Annual Meeting, Seattle, WA, (2024); Rotman Young Scholar Seminar Series (2023); China India Insights Conference, Palo Alto, CA, (2023); MSOM Conference, Montreal, QC, Canada, (2023); POMS Annual Meeting, Orlando, FL, (2023); Workshop on Empirical Research in Operations Management, Philadelphia, PA, (2022); INFORMS Annual Meeting, Indianapolis, IN, (2022); AOM Annual Meeting, Seattle, WA, (2022); POMS International Meeting, Virtual Conference, (2022); ISMS Marketing Science Conference, Virtual Conference, (2022); POMS Annual Meeting, Virtual Conference, (2022); INFORMS Annual Meeting, Anaheim, CA, (2021); INFORMS Annual Meeting, Virtual Conference, (2020)
  • The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments.
    • POMS Annual Meeting, Orlando, FL, (2023); INFORMS Annual Meeting, Indianapolis, IN, (2022); POMS Annual Meeting, Virtual Conference, (2022); MSOM SCM SIG Conference, Virtual Conference, (2021); Psychology of Technology Conference, Santa Barbara, CA, (2021); INFORMS Annual Meeting, Anaheim, CA, (2021); Annual Meeting of the Academy of Management, Virtual Conference, (2021); International Annual Conference of CSAMSE, Virtual Conference, (2021); POMS Annual Conference, Virtual Conference, (2021); INFORMS Annual Meeting, Virtual Conference, (2020)

Teaching

  • Undergraduate Core: Operations Management, 2024-2025
  • Undergraduate Elective: Operations and Supply Chain Analysis, 2025

Service

  • Reviewer for Management Science, Manufacturing & Service Operations Management, Production and Operations Management
  • Track chair for 2024 POMS College of Behavioral Operations Management
  • Session chair
    • POMS Annual Conference (2022-2025), INFORMS Annual Meeting (2021-2024), ISMS Marketing Science Conference (2022)
  • Judge
    • MSOM Student Paper Competition (2025)
    • TIE SIG (2023-2025), iFORM SIG (2023), Behavioral Operations Section (2025) of MSOM Conference
    • INFORMS Service Science Student Paper Competition (2023)

Awards

  • Honorable Mention, CBOM Junior Scholar Paper Competition, 2023
  • Second Place, CSAMSE Best Paper Award Competition, 2021
  • Third Place, Wharton People Analytics White Paper Competition, 2021
  • One of the best accepted papers, Academy of Management Annual Meeting program, 2021
  • Moog Scholar Award, Olin Business School, 2021
  • Finalist, CBOM Junior Scholar Paper Competition, 2020

Contact

You can find me via email: bing.bai3@mcgill.ca

Address: Bronfman Building, 1001 rue Sherbrooke Ouest, Montreal, Quebec, Canada H3A 1G5