Hi, I’m Bing Bai

I am an Assistant Professor of Operations Management at Desautels Faculty of Management, McGill University.
My research focuses on data-driven problems in the digitization of online platforms. I implement field experiments, and use structural models, causal inference and machine learning to study human behaviors and the human-algorithm connections on platforms.

Research Interests

Online Platforms, Human-algorithm Connection

Education

  • Ph.D. in Supply Chain, Operations, and Technology

    Washington University in St. Louis, 2017–2023 (Advisor: Dennis J. Zhang, Fuqiang Zhang)

  • B.S. in Mathematics and Physics

    • Tsinghua University, 2013–2017

Research

Link to SSRN, Google Scholar

Papers

1. “ The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments ,” with Hengchen Dai, Dennis J. Zhang and Fuqiang Zhang, Manufacturing & Service Operations Management (2022).

  • Second Place, CSAMSE Best Paper Award Competition, 2021
  • Third Place, Wharton People Analytics White Paper Competition, 2021
  • Finalist, AOM Managerial and Organizational Cognition Division (MOC) Best Student-led Paper, 2021
  • One of the best accepted papers, Academy of Management Annual Meeting program, 2021
  • MSOM SCM SIG Conference, 2021
  • Finalist, CBOM Junior Scholar Paper Competition, 2020

2. “ The Value of Logistic Flexibility in E-commerce ,” with Tat Y. Chan, Dennis J. Zhang, Fuqiang Zhang, Yujie Chen and Haoyuan Hu, Management Science (forthcoming).

  • Honorable Mention, CBOM Junior Scholar Paper Competition, 2023

3. “ Ridesharing Platforms Impact on Healthcare Access ,” with Nick Clyde and Dennis J. Zhang, Submitted.

4. “Designing AI-Human Collaboration to Improve Employee Performance: A Field Experiment in Debt Collection,” with Xueming Luo, Working Paper.

Conference Presentations

  • The Value of Logistic Flexibility in E-commerce.
    • INFORMS Annual Meeting, Seattle, WA, (2024); China India Insights Conference, Palo Alto, CA, (2023); MSOM Conference, Montreal, QC, Canada, (2023); POMS Annual Meeting, Orlando, FL, (2023); Rotman Young Scholar Seminar Series; INFORMS Annual Meeting, Indianapolis, IN, (2022); Workshop on Empirical Research in Operations Management, Philadelphia, PA, (2022); AOM Annual Meeting, Seattle, WA, (2022); POMS International Meeting, Virtual Conference, (2022); ISMS Marketing Science Conference, Virtual Conference, (2022); POMS Annual Meeting, Virtual Conference, (2022); INFORMS Annual Meeting, Anaheim, CA, (2021); INFORMS Annual Meeting, Virtual Conference, (2020)
  • The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments.
    • POMS Annual Meeting, Orlando, FL, (2023); INFORMS Annual Meeting, Indianapolis, IN, (2022); POMS Annual Meeting, Virtual Conference, (2022); Psychology of Technology Conference, Santa Barbara, CA, (2021); INFORMS Annual Meeting, Anaheim, CA, (2021); Annual Meeting of the Academy of Management, Virtual Conference, (2021); International Annual Conference of CSAMSE, Virtual Conference, (2021); MSOM SCM SIG Conference, Virtual Conference, (2021); POMS Annual Conference, Virtual Conference, (2021); INFORMS Annual Meeting, Virtual Conference, (2020)
  • Designing AI-Human Collaboration to Improve Employee Performance: A Field Experiment in Debt Collection.
    • Fox School of Business, Temple University, Philadelphia, PA, (2025)

Service

  • Reviewer for Management Science, Manufacturing & Service Operations Management, Production and Operations Management
  • Track chair for 2024 POMS College of Behavioral Operations Management
  • Session chair
    • INFORMS Annual Meeting (2021-2024)
    • POMS Annual Conference (2022-2025)
    • ISMS Marketing Science Conference (2022)
  • Judge
    • TIE SIG of MSOM (2023-2025)
    • INFORMS Service Science Student Paper Competition (2023)
    • iFORM SIG of MSOM (2023)
    • Behavioral Operations Section of MSOM (2025)

Awards

Contact

You can find me via email: bing.bai3@mcgill.ca

Address: Bronfman Building, 1001 rue Sherbrooke Ouest, Montreal, Quebec, Canada H3A 1G5